FAQ

Can't find what you are looking for? Email us at info@grapevine.org and we'll get right back to you.

Does it cost money to join Grapevine?

It’s completely free to create your account and make donations on Grapevine. You can sign up here.


Is my donation tax deductible?

All donations on Grapevine are to verified nonprofits in good standing with the IRS. You’ll receive a receipt after you complete your donation. You may be able to claim a charitable contribution for the amount of the gift. Please check with your tax professional.


How are donations on Grapevine processed?

Grapevine has partnered with Social Good Fund, a 501(c)3 public charity (EIN 46-1323531), to facilitate all donations. This is a Donor Advised Fund that will distribute your donation to the nonprofits you selected. This allows you to easily make a donation to any U.S. nonprofit.


Does Grapevine have any fees?

We don’t charge any platform fees, but our payment processor charges the standard credit card fee of 2.2% + 30¢ per donation (3.5% for AmEx). If you’d like, you can leave an optional tip on your donation that supports Grapevine’s work.


How can I create a Giving Circle?

If you’re an individual donor, giving circle, foundation, company, or nonprofit interested in setting up your own Grapevine Giving Circle, head you can start your group right here: https://www.grapevine.org/giving-circle-setup/step-1


Can I make a donation with by check, DAF or ACH?

The easiest and quickest way to make a donation is on Grapevine.org with a credit card, but we can certainly facilitate donations by check, DAF transfers, or ACH donations. Email us at info@grapevine.org for instructions.


How is my donation payment secured?

All Grapevine donations are secured by bank-level, 256-bit encryption. We utilize SHA-256 RSA Encryption verified and signed by Let's Encrypt Authority X3.


If a donation is made through Grapevine to my nonprofit, when will I receive the funds?

Grapevine disburses donations to organizations monthly, once they've reached the processing threshold of $100. When we make your disbursement, we also send you an email to let you know and provide any relevant details.


Do you share donor information with nonprofits?

Grapevine does not share donor information.


How can I expect to receive donations made through Grapevine to my nonprofit?

If you are part of the Bill.com network, you will receive your disbursement via direct deposit. If you are not part of the network, you will be contacted via email with the option to join the network in order to receive direct deposits. If you accept, your disbursement will be made via direct deposit. If you do not accept, your disbursement will be sent via check.


How can I update my nonprofit's profile on Grapevine?

If you'd like to make updates to your profile on Grapevine, you can do so by filling out the form here.


Can I use Grapevine to process all donations for my nonprofit?

Absolutely! If you’re interested in partnering with Grapevine to collect donations, please reach out to us at info@grapevine.org.